Design the systems behind a smoother guest journey.
Every email, booking step, welcome message, program detail, and follow-up contributes to how guests experience your business.
Design Your Tourism Guest Platform helps you map those client-facing systems as one connected journey so you can improve consistency, reduce friction, and create stronger relationships.
What you’ll learn
- How to map discovery, communication, and the path to purchase
- How customization and pre-arrival information fit into the guest journey
- How welcome, care, programs, and service elements connect
- Where client-facing systems may be creating friction
- How to strengthen the relationship beyond the transaction
What’s included
- Self-paced access to the workshop video lessons
- Guest Platform worksheet
- Practical guest-journey mapping exercises
- Tourism-focused examples
Who this is for
This mini-course is a good fit if you:
- Want to improve the customer journey from first contact to follow-up
- Have inconsistent or disconnected guest communications
- Are reviewing booking, welcome, or service systems
- Want one focused operational concept from The Firecircle 5x5 Method™
A quick note
This mini-course is adapted from The Firecircle 5x5 Method™. Some videos or worksheets may reference the original Step and workshop sequence, but this course can be completed independently.
Jona Redwood, Tourism Entrepreneur and Firecircle Member
Through the Firecircle program I have received such valuable information. It has also provided me with new connections to other likeminded entrepreneurs. This program has definitely given me a new insight and made me think about my business in another way that has been beneficial to me expanding and becoming sustainable. Thank you Firecircle!
Paula Kent, Tourism Entrepreneur and Firecircle Member
Firecircle is so far the best program for entrepreneurs I have been involved with over the last 25 years of owning my own businesses! The value and applicable content is outstanding and I’ve received ample opportunity for mentoring, peer sharing and networking. Brilliant program, well worth my time, effort and resource!
Claudine Billette, Tourism Entrepreneur and Firecircle Member
This 5x5 program is one of the best programs I have ever worked with - it helped me to see my full potential in business. I appreciate each step and each worksheet. It has helped me see how much further I can take my future business.
